Instant accountability to the customer. 


CTM follows the exact location of every customers order on the OLC assembly line. But, more importantly, any member of the organization with security rights from the CEO to the Mail Clerk can find this information.


With eCTM software, the customer can find out information themselves by logging onto the web. Similar to seeing their car being built on an assembly line.


The system keeps track of every task completed by any user. Therefore, every user is accountable for their actions. Also, a manager can easily generate a Complete Task Report by user, which will indicate the increase or decrease of tasks completed during a particular month.